SHIPPING POLICY

Welcome to our shipping info page! We hope that here you will find answers to all of your questions and we will bring more clarity about how we prepare and ship your item.

Shipping Cost

Shipping costs are calculated during checkout based on parcel dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase, if applicable. This will be the final price for the shipping costs to the customer.

All orders are dispatched within 9:00 to 17:00 hours (Monday - Friday).

 

Standard Delivery Costs within the UK

Order value under £75,00 is charged at a flat rate of £4,00.
Order value over £75.00 is free of charge.        
At our own discretion, Intiquilla UK, reserves the right to withdraw /extend all promotional offers, including free shipping without any prior written notice.

Standard Delivery Costs within Internationally

Small parcel is charged at a flat rate of £10,00.
Large parcel is charged at a flat rate of £19,00.        
At our own discretion, Intiquilla UK, reserves the right to withdraw /extend all promotional offers, including free shipping without any prior written notice.

 

The Intiquilla UK Company is the operator of https://www.intiquilla.com.

By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

 

2. Returns
2.1 Return Due To Change Of Mind
The Intiquilla UK will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resealable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Intiquilla UK) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

2.2 Warranty Returns
If you discover a material or manufacturing defect, we will replace the item at our discretion. This 90 day Warranty does not cover final sale items, misuse, neglect, accidents, abrasion, solvents, cleaning liquids, damage during transport, or any modification to one of our products. If a product was damaged during transport or by any carrier, you must immediately report the damage directly to the courier, as this damage is expressly not covered by Intiquilla UK.

3. Delivery Terms
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 1 - 3 days

3.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 7 - 10 days*. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.

- EU: 7-15 working days* 
- USA/Canada: 10-20 working days* 
- Rest of the world: 20-45 working days* 

* Working days are Monday to Friday only. (the order is dispatched this excludes weekends and bank holidays)
* Please note that the above is an estimate, the parcel can take more or less time depending on the country, time of the year and many other factors. Sometimes delivery can take up to 60 days, so if you don´t receive your goods by then please do contact us and we will help you resolve the situation.

We require up to 3 working days to prepare and get your order ready to ship.



3.4 Change Of Delivery Address
Orders placed before 03 PM - MDT (UTC-06) will be dispatched the same day, otherwise, within the next business day.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.4 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

3.5 P.O. Box Shipping
The Intiquilla UK will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

3.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

3.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

3.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

 

4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer service with the next steps.

6. Duties & Taxes
6.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website

6.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in the destination country. This varies by country and The Intiquilla UK encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to The Intiquilla UK at the customers expense and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

 

7. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

8. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.

8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

8.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

9. Customer service
For all customer service inquiries, please email us at info@intiquilla.com or call us/ send message on +44 7387953681 (WhatsApp). 

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